AS OF THE EFFECTIVE DATE, THESE TERMS & CONDITIONS GOVERN YOUR USE OF SALES-SLEUTH WEBSITE, YOUR ACCESS AND USE OF THE SALES INTELLIGENCE PLATFORM, AND ANY SALES-SLEUTH PRODUCTS OR SERVICES RECEIVED THROUGH THE WEBSITE AND PLATFORM (COLLECTIVELY, THE SITE). THE FOREGOING CONSTITUTES NOTICE UNDER SECTION 9.1 BELOW.
PLEASE REVIEW THESE TERMS AND CONDITIONS BEFORE ACCESSING, OR USING THIS SITE. BY ACCESSING AND USING THE SITE, YOU ACCEPT THESE TERMS & CONDITIONS, WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS, DO NOT USE THE SITE. IF, AT ANY TIME, ANY PART OF THE TERMS & CONDITIONS IS NO LONGER ACCEPTABLE TO YOU, IMMEDIATELY TERMINATE YOUR USE OF THE SITE.
Effective Date: March 3, 2026
These General Terms and Conditions of Use (“GTC”) govern your use of the Site and the online services (the “Services”) and products available therein (“Authorized Products” or “Products”) provided by Sales Sleuth Inc. (“Sales-Sleuth”) through its Site. Please refer to Sales-Sleuth’s Privacy Policy for information regarding its collection, use, and storage of Site user information.
The terms “you”, “your”, “Client”, or “Subscriber” shall mean the person or organization, accessing and/or using the Services. These GTC incorporate for unsubscribed Product Reports, the Pricing Schedule.
“Agreement,” when used below, means the Master Services Agreement you have with Sales-Sleuth for the provision of specific Services and the delivery of specific Products, which incorporates these GTC by reference. In the event of a conflict between these GTC and the Master Services Agreement, the Master Services Agreement will control.
Unauthorized access or use of the Online Services or Products is prohibited and our rights will be enforced in accordance with these GTC and any Master Services Agreement. Payment for unauthorized use will be immediately owed to Sales-Sleuth.
1.1 Subject to Section 1.2, and in accordance with applicable law, you and your Authorized End-users are granted a non-exclusive, non-transferable, limited right to access and use, in the ordinary course of your business for internal business purposes, the Services and Products as set forth in the Master Services Agreement. Each deliverable will maintain the copyright and other proprietary notices thereon. Nothing herein grants you any rights in or to Sales-Sleuth intellectual property beyond the limited license granted herein. Provider may use anonymized, de-identified, and aggregated data derived from the provision of Services for purposes of improving the Sales-Sleuth Platform, developing benchmarks, and conducting research, provided that such data does not identify you.
1.2 The rights at Section 1.1 are limited as set out below. You may not:
(a) Access or use the Services via mechanical, programmatic, robotic, scripted or any other automated means is strictly prohibited without our express prior written permission.
(b) offer any part of the Services or Products to any third party for commercial resale or commercial redistribution;
(d) use the trademarks, service marks or logos of Sales-Sleuth without express prior written consent;
(e) remove or obscure copyright or other proprietary notices contained in Products;
(g) attempt to reverse engineer or otherwise derive any of the computer programs, source code or methodology related to the Services or Products;
(h) use any of the Products to train (or facilitate the training of) large language models, machine learning models, generative AI, or other similar technologies (“AI Technologies” or “AI Technology”). The uploading or submission of Products into third party applications, software or websites that utilize AI Technologies is prohibited unless approved in writing by Sales-Sleuth;
(i) use Restricted Data or Regulated Data for any marketing purposes;
(j) use the Services or Products to compete with Sales Sleuth; or
(k) use the Online Services or Products in violation of applicable law.
1.3 Restricted Data. Each party shall comply with its respective obligations under applicable privacy laws relating to nonpublic personally identifiable information, including the following when subject to that applicable country’s or state’s privacy laws: California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), GDPR (European Union), PIPEDA (Canada), and EU AI Act.
Provider may collect, use, and disclose aggregated and/or anonymized data derived from the operation of the Site and provision of the Services for its business purposes, including for service improvement, benchmarking, and analytics, provided that such aggregated data does not identify you.
1.4 Health Data. In the event Sales-Sleuth acts as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Services will operate in compliance with HIPAA and its implementing regulations. Notwithstanding the foregoing, you are solely responsible for ensuring that any data, content, or information that you upload, transmit, or otherwise make available through the Services will comply with all applicable laws, including HIPAA. You acknowledge that Sales-Sleuth does not monitor, review, or verify such content for compliance purposes.
1.6 You agree to indemnify, defend, and hold Sales-Sleuth harmless for all third-party claims, damages, costs, fines and expenses that Sales-Sleuth may incur as a result of any content uploaded by you to the Services.
1.7 All right, title, and interest in the Services and Products belongs to Sales-Sleuth or its third-party suppliers. Sales-Sleuth grants no rights to you except those stated in this Section.
2.1 Trial Period. We may offer a free trial subscription to give you a chance to try the Service.
(a) Payment Entry: You are required to input a valid payment method to start a free trial.
(b) Auto-Conversion: If you do not cancel before the last day of your free trial, it will automatically convert into a paid subscription.
(c) First Charge: Your credit card or bank account will be charged the standard subscription fee immediately upon the expiration of the trial.
2.2 Subscriptions, Payments, and Billing Links
(a) Recurring Billing: Subscriptions are billed on a recurring basis (monthly or annually) depending on the plan you select.
(b) Payment Methods: We accept payments via major credit cards and bank account transfers (ACH/Direct Debit) through our third-party checkout links.
(c) Payment Processors: Payments are processed securely via third-party providers. We do not store your complete financial credentials on our servers.
(d) Authorization: By clicking our payment links and submitting financial info, you authorize us to charge the specified fees to your chosen payment method.
(e) Account Maintenance: You agree to maintain a valid, unexpired credit card or bank account on file to avoid service interruption.
(f) Price Modifications: We reserve the right to change subscription fees. We will provide at least 30 days’ advance notice before any price adjustments take effect.
2.3 Cancellation and Refunds
You can cancel your subscription or your free trial at any time through your account dashboard or by contacting support. To avoid being charged for the next cycle, you must cancel before your current billing renewal date or before the final day of your free trial.
3.1 Only your employees and contractors (to the extent performing dedicated work exclusively for you) are eligible to access and use the Services and Products under your Agreement. You will identify to SALES SLEUTH persons requesting a SALES SLEUTH ID (upon issuance, each an “Authorized User”).
3.2 A SALES SLEUTH ID can only be used by its assigned Authorized User and must be deactivated if the individual is no longer an Authorized User.
3.3 You are responsible for use of the Services with any SALES SLEUTH ID issued to you, including associated charges. You will use reasonable commercial efforts to prevent unauthorized use of SALES SLEUTH IDs assigned or issued to you and will promptly notify SALES SLEUTH, in writing, if you suspect that a SALES SLEUTH ID is lost, stolen, compromised, or misused.
3.4 To comply with local privacy, data protection and other laws, each SALES SLEUTH ID is country specific and may not be used outside the country for which it is issued, except for short periods not to exceed 30 continuous days. If SALES SLEUTH suspects use of a SALES SLEUTH ID outside the country of issue for a period in excess of 30 continuous days, SALES SLEUTH may suspend the SALES SLEUTH ID or require you to use and pay for a SALES SLEUTH ID for the relevant country. On request, SALES SLEUTH will issue a geographically compliant SALES SLEUTH ID, subject to any applicable additional costs.
4.1 The Services, Products, and functionality within Services may be enhanced, added to, reorganized, combined or (subject to Section 8 below) withdrawn or otherwise changed by SALES SLEUTH without notice.
4.2 AI Services
(a) Some of the Services utilize AI and other technologies, including generative AI (the “AI Services”). AI Services may contain various functionalities and features, which include features that collate and organize, create summaries, use voice transcription, provide analysis and otherwise manipulate content, as well as the ability to create content such as emails, contract clauses, summaries or other legal documents. AI systems may not be accurate or error-free, and Authorized Users are responsible for verifying any information provided in the Online Services. AI is not a substitute for independent professional advice.
(b) SALES SLEUTH represents and warrants that (x) Subscriber inputs and Subscriber Files (as defined in the Section 4.9) uploaded by Subscriber into the AI Services will not be used by SALES SLEUTH to train any large language model(s) and (y) any Subscriber Files uploaded by Subscriber into the AI Services shall be treated with at least the same standard of care as required of confidential information under Section 12.1 of this Agreement.
(c) As used herein, “AI Services” expressly excludes third party services accessed via open web or web search functionality within the SALES SLEUTH Services. SALES SLEUTH does not control, endorse, or assume any responsibility for the output of General AI, including its accuracy, completeness, legality, reliability, or availability. Access to and use of any General AI is at your sole risk and may be further subject to the terms and conditions of the third-party providers of such general AI services. To the fullest extent permitted by law, SALES SLEUTH disclaims all liability arising from or relating to general AI, including any damage, loss, or harm of any kind incurred as a result of your use of or reliance on such content or services.
(d) YOU ACKNOWLEDGE THAT THE SERVICES UTILIZE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING TECHNOLOGIES WHICH MAY PRODUCE INACCURACIES, ERRORS, OR INCOMPLETE INFORMATION. SALES_SLEUTH DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY MARKETIN INSIGHTS OR OTHER OUTPUT GENERATED BY THE SERVICES. YOU ASSUME ALL RISKS ASSOCIATED WITH ITS USE OF AND RELIANCE ON THE MARKETIN INSIGHTS.
4.4 You acknowledge and agree that Products may include content subject to third party intellectual property rights, including rights that may limit your use of such Products, and SALES SLEUTH offers no representation or warranty to the contrary, express or implied.
4.6 If SALES SLEUTH’s third-party cloud services fail or significantly degrade resulting in a material impact to the AI Services, and an alternative is available under the specific circumstances, you authorize SALES SLEUTH to failover from the primary AI Services hosting location to a secondary location provided by SALES SLEUTH’s existing AI cloud providers, which may not be in the same country. You can opt out of such failover process at any time during the term of your Agreement by giving 30 days’ written notice to SALES SLEUTH.
4.7 If you opt out of failover process as described in Section 4.6, SALES SLEUTH will not initiate failover for your affected AI services, and you waive all claims or remedies you may have against SALES SLEUTH related to the loss, interruption, or degradation of AI services due to the failover event or related to your opting out of the failover process. This waiver includes claims for damages, service credits, refunds, or termination rights that may otherwise be available under the Agreement or applicable law.
4.8 SALES SLEUTH will make commercially reasonable efforts to maintain the same service levels and performance standards for AI Services hosted on the secondary location as those on the primary location. You accept that some performance or functionality degradation may occur during and immediately after a failover.
4.9 “Subscriber or End-user Client Files” means files (that you or your Authorized Users upload to the Services (inclusive of any of Subscriber’s information). You represent and warrant that Subscriber Files do not violate applicable law or infringe the rights of any third party.
5.1 SALES SLEUTH represents and warrants it has the right and authority to make the Services and Products available to you and your Authorized Users.
5.2 EXCEPT AS OTHERWISE PROVIDED IN SECTION 5.1, THE SERVICES AND PRODUCTS ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS AND SALES SLEUTH AND EACH THIRD-PARTY SUPPLIER OF PRODUCTS EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES WHATSOEVER.
6.1 Sales-Sleuth and any of its officers, directors, employees, subcontractors, agents, successors, or assigns shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from:
(a) errors or omissions in the Services or Products;
(b) the unavailability of the Services or any Products;
(c) your use of the Services or Products; or
(d) the loss or corruption of any data or equipment in connection with the Services.
6.2 TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL THE AGGREGATE LIABILITY OF THE COVERED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR PRODUCTS OR THIS AGREEMENT EXCEED THE LESSER OF YOUR ACTUAL DIRECT DAMAGES OR THE AMOUNT YOU PAID FOR THE PRODUCTS AND SERVICES IN THE 12 MONTH PERIOD IMMEDIATELY PRECEDING THE DATE THE CLAIM AROSE. YOUR RIGHT TO MONETARY DAMAGES IN THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST ANY COVERED PARTY.
6.4 TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NEITHER YOU NOR SALES-SLEUTH WILL BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH THE SERVICES, PRODUCTS OR THIS AGREEMENT, OR THE FAILURE OF SALES-SLEUTH TO PERFORM ITS OBLIGATIONS. THIS LIMITATION OF LIABILITY DOES NOT APPLY TO (a) A PARTY’S INDEMNITY OBLIGATIONS, (b) CLAIMS OR DAMAGES ARISING FROM YOUR (AND YOUR AUTHORIZED USERS’) INFRINGEMENT OF INTELLECTUAL PROPERTY (c) MISAPPROPRIATION OF CONFIDENTIAL DATA IN THE PRODUCTS OR SERVICES OR (d) YOUR UNAUTHORIZED DISCLOSURE OF SALES SLEUTH’S DATA SECURITY INFORMATION.
8.1 These GTC, the Services, and the Products may be changed by SALES SLEUTH without notice to you upon posting on this Site, provided that such changes will only be applied prospectively and not be specifically directed against you. Continued use of the Site and Services following the effective date of any change constitutes acceptance, but does not waive your rights under Section 10.
9.1 You may terminate your Agreement if any change under Section 8 causes a material degradation in your access to the Services regularly used by you in the ordinary course of business or materially adversely affects your rights under this Agreement. For termination to be effective, notice thereof must be received by SALES SLEUTH within 30 days of the date of the change, referencing this section and specifying in reasonable detail the facts and circumstances you allege give rise to your right to terminate. Upon receipt, SALES SLEUTH shall have 30 days to cure the condition or circumstances alleged to constitute such material degradation or material adverse effect. Changes to the GTC in accordance with regulatory or legal requirements, or for compliance purposes, shall not give rise to the termination right described in this Section 9.1.
9.2 SALES SLEUTH may terminate your Agreement for convenience with no less than 30 days written notice in the absence of a written agreement to the contrary in any Master Services Agreement.
9.3 If you breach these GTC, SALES SLEUTH may, without notice, temporarily suspend or discontinue providing access to the Services, as reasonably necessary to protect SALES SLEUTH’s rights and interests under these GTC.
9.4 Upon termination, your rights to use or access the Services and Products immediately cease.
10.1 The ability of SALES SLEUTH to provide Products is regulated by a variety of privacy, data protection, and other laws in a variety of jurisdictions (“Data Laws”).
10.2 You are responsible for the legality of the personal data that you or your Authorized Users provide to us. To the extent that you or your Authorized Users provide personal data to us for account registration or otherwise, the parties acknowledge and agree that we will process such information in accordance with the data protection laws.
11.1 Notices to SALES SLEUTH must be sent to legal@sales-sleuth.com provided that notices of SALES SLEUTH’s breach, or your tendering of indemnification to SALES SLEUTH must be marked as urgent in the subject line).
Notices to you of breach, termination, or of the triggering of an indemnification obligation may be sent to you at any of your addresses listed in your Agreement. SALES SLEUTH may provide any other required notices to you via the Services.
12.1 Confidentiality
(a) The parties will maintain Confidential Information in trust and confidence and will not disclose Confidential Information (i) internally, except on a need to know basis, or (ii) to any third party, except to a party’s contractors (including legal advisors, accountants, service providers and auditors) who need access to the Confidential Information to provide services to the party. Disclosing Both SALES SLEUTH and Subscriber understand that disclosure of Confidential Information could cause competitive harm to the other party.
12.4 Certain aspects of the Services may link to websites or services operated by third parties unaffiliated with SALES SLEUTH. Such links are provided for your convenience only. SALES SLEUTH does not control, endorse or warrant the Products contained in such third-party websites and is not responsible for their content. Use of such third-party websites is at your own risk and you agree that SALES SLEUTH is not responsible for such third-party websites and services or their content, and you agree to indemnify and hold SALES SLEUTH harmless from all claims or liability arising from your use of such third-party websites or services.
12.5 You may not assign your rights or delegate your duties under the Agreement without the written consent of SALES SLEUTH, which shall not be unreasonably conditioned, delayed or withheld. The Agreement and any amendment thereto shall be binding on and will inure to the benefit of the parties and their respective successors and permitted assigns.
12.6 Except as agreed otherwise in writing, the Agreement shall be governed by and construed in accordance with the laws of the State of Florida, regardless of the law that might otherwise apply under applicable principles of conflicts of law. You irrevocably submits to the exclusive jurisdiction of the courts of Florida for any suit arising out of or in connection with this Agreement.
12.7 Prior to commencing litigation, the parties shall attempt to resolve any dispute through good-faith negotiation for at least thirty (30) days following written notice of the dispute. Following such 30-day period, any remaining dispute shall be settled by binding arbitration by either party commencing arbitration by submitting a written notice to the other party. Any arbitration must be held in accordance with the Commercial Rules of the American Arbitration Association. Arbitration proceedings for disputes relating to Services or Authorized Products will be held in Palm Beach County, Florida. The resolution of the arbitrator(s) shall be final and binding on the Parties. Judgment upon the award rendered by such arbitration may be entered in any court having jurisdiction thereof.
12.8 This Agreement will be enforced to the fullest extent permitted by applicable law. If any provision of this Agreement is held to be invalid or unenforceable to any extent, then (a) such provision will be interpreted, construed, and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent and (b) such invalidity or unenforceability will not affect any other provision of this Agreement.
12.9 The Services are not, nor are they intended to be, legal, accounting, financial or other professional advice or a substitute for advice of an attorney, accountant or any other professional. SALES SLEUTH shall not be liable, and shall be held harmless, for any errors or omissions in the Services, and You assume all risks and liabilities in relying on the Online Services, contributing to a third party’s reliance on the Online Services, or inducing a third party to rely upon the Online Services.
12.10 The Agreement is a commercial agreement between the parties and shall not be deemed a consumer transaction except and solely to the extent expressly required by law.